"cazzyodo" (cazzyodo)
10/05/2016 at 15:30 • Filed to: None
1
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"cazzyodo" (cazzyodo)
10/05/2016 at 15:30 • Filed to: None | 1
| 8 |
First, my dealership failed to give me what I asked for this past weekend when I showed up and requested a 40k mile service. I got their “works” package which is just an oil change and tire rotation.
It’s all I needed, really, but as I’m approaching the 40k mark with no real free time in my future I wanted it done. $80 in my pocket but another trip in my future and general incompetency from the adviser (he didn’t know about the recalls on the Focus...and he owns one himself). The people were nice enough but out of my way now so I figured I’d just go elsewhere in the future.
Now, I just got off the phone with an employee from that same dealership. I thought maybe they had something to follow up with since I was there just a few days ago but nope...completely different agenda.
“I’m following up on an inquiry you made about one of our vehicles. I’m sorry we didn’t get back to you sooner.”
Internal thought: inquiry? did I inquire online? No...I don’t think so...maybe? What?
External communication: “Inquiry?”
“Yes, this past July you asked about one of our vehicles.”
“Which one?”
“Umm.”
“When?”
“When you were here in July.”
“I wasn’t in the state in July.” (VACATION!!!!!!!)
“Then perhaps it was your brother or...um...”
“No.”
“Well...we are a Ford dealership so is there anything you are interested in?”
“Honestly? That Focus RS on your sales floor in blue is the only thing I want right now but unless you’re going to give it to me I can’t afford it.”
“Umm.”
“I’m very happy with my car right now and won’t need anything.”
That is almost EXACTLY what went down. 10 minutes ago, now. It was painful.
So, yeah. My business is going elsewhere. It’s a shame because my buying experience was solid there and their service within the first year of ownership was great but this past year and a half has seen a steady decline service quality. Now they’re either faking inquiries and having employees call without knowing what they’re getting into or that was the worst executed cold call in the history of cold calls.
But if they come back to me with the FoRS, I’ll forgive them.
ttyymmnn
> cazzyodo
10/05/2016 at 15:36 |
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It’s worth a call to the service manager to express your feelings about the decline in service. It might not make a difference, but it wouldn’t hurt. Be sure to tell him that your initial experience was positive, but it’s been downhill since then.
Arrivederci
> ttyymmnn
10/05/2016 at 15:50 |
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I’d do the same. Call the service manager or advisor and let him/her know what happened, they may not even be aware. I’d tell them if it ever happened again, I’d never bring my car in for service again.
MontegoMan562 is a Capri RS Owner
> cazzyodo
10/05/2016 at 15:58 |
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I think I agree with ttyymmnn on this one. If you don’t call them out and ask them to be better is it fair to leave?
I mean if it’s not warranty service I don’t agree with work getting done at the dealer anyhow, normally is more expensive.
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cazzyodo
> MontegoMan562 is a Capri RS Owner
10/05/2016 at 16:04 |
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I agree but other considerations is that the original dealership is south of Boston, I live in Boston and work north of the city. It’s a pain in the ass to get there.
I’ve held out this past year because I can go if I visit my mom or something like that but it’s just not worth the effort going forward.
Also, warranty period just ended with my claim for the front fender paint issue being denied for the report coming a month late (expected result).
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MontegoMan562 is a Capri RS Owner
> cazzyodo
10/05/2016 at 16:06 |
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Oh wow, yeah I didn’t know that!
I have little loyalty when it comes to a dealer. Going out of my way wouldn’t be a thing.
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cazzyodo
> MontegoMan562 is a Capri RS Owner
10/05/2016 at 16:09 |
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Well, this is my first car so I’ve carried over my “loyal to a fault” attitude to the vehicle. That’ll evolve now out of necessity...and budget.
And the city thing? New job last year and a general shift in my life. All for the better, as it turns out...though I don’t have a garage ughhhhh
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MontegoMan562 is a Capri RS Owner
> cazzyodo
10/05/2016 at 16:30 |
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OUCH on the garage scenario
f86sabre
> cazzyodo
10/05/2016 at 18:55 |
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I ditched my dealership when I took the Evo in for its 30k service. I specified, clearly, the Evos service requirement and not the dealerships thing. Sure enough they didn’t do what I asked. All done with them.